Process
How We Work
What actually happens from your first message to ongoing support — no flowcharts, no internal jargon.
Delivery Process
How an engagement moves from first conversation to launch.
- 01
Discover
Understand the real problem before writing a line of code.
- 02
Design
Plan the solution and agree on scope before development starts.
- 03
Build
Ship working software, scoped honestly from the start.
- 04
Launch
Deploy with a clear handoff, not a quiet disappearance.
- 05
Improve
Support and iterate after delivery, not just before it.
Project Phases
From first message to ongoing support.
Discovery
We talk through what you actually need, whether it's a genuine fit, and what success looks like — before any proposal gets written.
From conversation to a signed scope
Proposal with real scope, cost, and timeline. Once agreed and signed, work begins — delivery follows the scope, not a moving target.
The decision log
Decisions that affect the engagement get written down: what was decided, why, and what alternatives were considered. Includes decisions that were later reversed.
Handoff and support
Formal handoff — not a quiet push to production. Support is defined before the build, not negotiated after.
Transparency by Default
Every decision is documented.
Anything that affects your engagement gets written down — not just the decisions that worked out. Including decisions that were later reversed, and why.
- Situation + alternatives considered
- What was decided and why
- What it changes going forward
- Reversed decisions are recorded too
Switched auth from JWT to session cookies
Deferred real-time sync — not needed at current scale
Changed from REST to tRPC for internal APIs
Includes reversed decisions — not a highlight reel.