AI · 4 min read
AI · 4 min read
A chatbot answers questions using information it has access to — FAQs, documents, product details. It's conversational, but it doesn't take action on your systems.
An agent goes further: it can look things up, make decisions, and actually perform a task — checking an order status, updating a record, scheduling something — inside your real systems.
Most businesses starting out need a chatbot: it's simpler, cheaper, and covers a large share of support questions.
An agent makes sense once you've identified a specific, well-defined task worth automating end-to-end, with clear boundaries on what it's allowed to do.
Related service: AI Chatbots & Agents. Conversational systems that handle real tasks — support, intake, scheduling — end to end.
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